The host/hostess/cashier controls the pace at which a restaurant fills and can affect the fluidity of an entire shift and is responsible for correctly handling cash, credit and comp procedures as well as properly completing paperwork and providing guest service.Īll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. The host/hostess/cashier of the restaurant is the first and last impression of the venue to guests. Their purpose is to start the dining experience from the moment the guest arrives. The host/hostess/cashier should permeate a welcoming persona to each guest walking by or into the restaurant. The host purpose is to provide a warm greeting for guest, circulate the room while seating guests and accommodate the initial interaction between guest and the service team.
